OC200 Controller going offline randomly lately? (2024)

LV2

2021-02-17 18:58:03

Hardware Version: V1

Firmware Version: 4.2.8

Since a couple of weeks ago, I noticed my OC 200 controller has been disconnecting from cloud access randomly at least once a day. The OC200 is plugged to a new TL-R605 router since about a month ago (TL-R600 before that). Is anyone else experiencing these kind of connection issues lately?

Thanks

Re:OC200 Controller going offline randomly lately?

Dear@rodegg,

Since a couple of weeks ago, I noticed my OC 200 controller has been disconnecting from cloud access randomly at least once a day. The OC200 is plugged to a new TL-R605 router since about a month ago (TL-R600 before that). Is anyone else experiencing these kind of connection issues lately?

You may check the cable connection between the OC200 and the Internet, ensure the cable is in good condition and PoE switch(ifthe OC200 is powered via PoE) is working well. If the OC200 is powered via USB port, ensure it doesn't suffer from a power shortage.

LV2

Re:OC200 Controller going offline randomly lately?

@Faecat6 cable and power looks good.I'm getting an alert on my phone (via omada app) saying controller offline usually immediately followed (1 minute max) by another alert saying controller online.

The controller always remains accessible from the local network, so it seems like either the problem is on the tplink cloud service or the tl-r605 router.

Is there a way I can check for WAN going down on the tl-r605? Not sure how to access the logs. Could you help?

Thanks

2021-02-22 08:04:06 - last edited 2021-02-22 08:42:15

Re:OC200 Controller going offline randomly lately?

Dear@rodegg,

Is there a way I can check for WAN going down on the tl-r605? Not sure how to access the logs. Could you help?

Edit: If the WAN goes down on the TL-R605, there willshow a message in the Controller's Log page.

Besides, you can configure the Notifications to specify the notification as Event/Alert, andyou can enable Email to notify you of thislog.

To check the controller log, you may access the OC200 from the local network toexport the Running Log tocheck more information.

LV2

Re:OC200 Controller going offline randomly lately?

LV2

Re:OC200 Controller going offline randomly lately?

Re:OC200 Controller going offline randomly lately?

Dear@Anjerlaan

I have the same issue with my OC200...once and a while it shows offline. I don't have the Omada router and switches, and am using a mini-pc with pfsense

How often would the issue happen?How do you get the OC200 back online when the issue happens?

What's the current firmware version of your OC200?Can you recall the time when the OC200 last offline?

@rodegg@AnjerlaanIf possible, please provide theMAC address and S/N of your OC200 (you can message me the info if you don't want to reply here). It would be better if you can tell the time when the OC200 is offline, I'll report this to the senior engineer for checking. Thank you for your cooperation!

LV2

Re:OC200 Controller going offline randomly lately?

LV1

Re:OC200 Controller going offline randomly lately?

@rodegg

I am also having this issue. Every few days my OC200 goes offline and I get a notification. In fact it happened just now, and then reconnected within 1-3 minutes.

My OC200 is powered by POE from a TP-Link POE switch. The cable connecting the two is about 4 inches long and seems to be fine.

My OC200 sits on top of the POE switch. Could this be causing the issue (due to heat from the switch causing the controller to shut down to to high temps?). Neitherthe switch nor the controller feel very hot at all.

I'll try to access and run the log.

LV2

Re:OC200 Controller going offline randomly lately?

LV2

Re:OC200 Controller going offline randomly lately?

@Fae

Fae wrote

Dear@Anjerlaan

I have the same issue with my OC200...once and a while it shows offline. I don't have the Omada router and switches, and am using a mini-pc with pfsense

How often would the issue happen?How do you get the OC200 back online when the issue happens?

What's the current firmware version of your OC200?Can you recall the time when the OC200 last offline?

@rodegg@AnjerlaanIf possible, please provide theMAC address and S/N of your OC200 (you can message me the info if you don't want to reply here). It would be better if you can tell the time when the OC200 is offline, I'll report this to the senior engineer for checking. Thank you for your cooperation!